Verifying the Account Behind Your Balance
Verification is a one-time check we run against your own details, and it protects the money sitting in your account. We ask for a photo ID, either your national ID card or a passport, plus a selfie where the face is clear, and a wallet screenshot when the name on your bKash, Nagad or Rocket account differs from your ID. Upload from
the verification tab and we compare the name, the number and the photo. Once the file is cleared, withdrawals run without another document request.
- Gather your ID — Keep your national ID card or passport ready and make sure the photo is sharp.
- Take the selfie — Use the camera step in the verification tab in daylight so your face matches the ID.
- Upload and submit — Add a wallet screenshot if the name on your bKash, Nagad or Rocket account differs.
- Wait for the clear — We check the details against your account and message you when the file is approved.