What We Hold After You Join
We built this policy around one question: what do we actually hold after you open an account? The answer is a phone number used for one-time codes at login, your name as you give it, the wallet number you fund from, and the transaction reference bKash,
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Nagad or Rocket returns when a transfer clears. We do not ask for your wallet PIN, and we never store it. Device type, browser and a session cookie get logged so a stolen phone cannot quietly take over your account. Your payment provider handles the money
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side under its own terms, so a dispute about a failed bKash transfer starts with them as well as with us. We keep transaction records for as long as your account is open and for the period our accounts team needs afterwards, then remove them. Privacy
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rules are not the same in every country, and they change. What we can offer you, whether that is a copy of your data, a correction, a deletion request or a stop on marketing messages, depends on your local law and eligible regions. Where the law
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gives you a right, we honour it; where it does not, we still read every request and answer it honestly. Send requests through the support channels below and we will tell you what we can do.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.